Privacy Policy

Xcellence Auto Spa ("we," "us," or "our") operates the website xcellenceauto.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit a quote request (name, phone number, email, vehicle details, service interest)
• Book an appointment
• Contact us via our contact form or by email
• Communicate with us by phone

We may also automatically collect non-personal data such as browser type, device type, pages visited, and referring URLs through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and booking inquiries
• Schedule and confirm appointments
• Send service-related communications (confirmations, reminders, follow-ups)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: We use Resend to send transactional emails on our behalf. These providers are bound by confidentiality obligations and may not use your data for any other purpose.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our site.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website is served over HTTPS (SSL encryption). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, resolve disputes, and comply with legal obligations. Quote and booking inquiries are retained for up to 2 years for business record-keeping purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@xcellenceauto.com.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: